Subject: Ticket Assigned - Conversation with zain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 10:07:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zain zain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  zain Bot:  Hi Zain ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6302019706 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0553988002            01:52 PM, 12th May                     zain                    Okay           01:52 PM, 12th May                     zain                    Is it gonna take a long time?           01:52 PM, 12th May                   mayar                   Hi Zain,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:53 PM, 12th May                     zain                    Hello, I am Anna know why my order have been returned ?           01:54 PM, 12th May                     zain                    I wanna ***           01:54 PM, 12th May                   mayar                   Could you please allow me 2 minutes to check your order details?           01:56 PM, 12th May                   mayar                   We are truly sorry to hear that your order has been returned back to our warehouse by the courier and you were not notified to collect the order in time.  ​ ​We can confirm that this is not something which happens usually and please consider this as a rare anomaly as this might have happened due to a technical issue. This is surely not the experience we want our customers to have when they shop with us. ​ ​We have now escalated this issue to our concerned team to make sure something like this does not get repeated ever again.   Since this order has already been returned and the refund has already been processed from our end, we would request you to place the order again using a suitable mode of payment. We'll make sure you get your items this time.​  We completely understand your disappointment here and apologise for all the inconvenience however request you to please allow us a chance to rectify this.   ​           02:01 PM, 12th May                   mayar                   Is there anything else i can help you with?            02:01 PM, 12th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:07 PM, 12th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2573343