Subject: Ticket Assigned - Conversation with huda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 16:12:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with huda huda                    Bot:  Hi again! Bot:  Please enter your name Customer:  huda Bot:  Hi Huda ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6304949461 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:04 PM, 10th May                   mayar                   Hi Huda ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:04 PM, 10th May                     huda                    Hey           08:04 PM, 10th May                     huda                    I have a problem with one of the item of my order           08:04 PM, 10th May                     huda                    I just received it today           08:05 PM, 10th May                     huda                    One item is not the what i ordered. It’s a different skirt           08:05 PM, 10th May                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/sa/en/department/women. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store across the.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:09 PM, 10th May                   mayar                   Is there anything else i can help you with?            08:09 PM, 10th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:12 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2562335