Subject: Ticket Assigned - Conversation with shehal kakkodan gafoor
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 14:11:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shehal kakkodan gafoor shehal kakkodan gafoor                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shehal kakkodan gafoor Bot:  Hi Shehal Kakkodan Gafoor ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9659833996 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971525665740            05:42 PM, 10th May                   mayar                   Hi Shehal,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:45 PM, 10th May                     shehal kakkodan gafoor                    Hii           05:45 PM, 10th May                     shehal kakkodan gafoor                    I placed an order yesterday hoping that i will receive it today           05:45 PM, 10th May                     shehal kakkodan gafoor                    I would like to know two things:           05:45 PM, 10th May                     shehal kakkodan gafoor                    1. Whether it is possible to cancel the order so that i get a refund           05:46 PM, 10th May                     shehal kakkodan gafoor                    2. If not what is procedure for returning and refunding           05:46 PM, 10th May                     shehal kakkodan gafoor                    Are you there?           05:52 PM, 10th May                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           05:57 PM, 10th May                     shehal kakkodan gafoor                    The amount has been deducted from my account           05:59 PM, 10th May                   mayar                   Kindly send us your bank account statment           06:04 PM, 10th May                   mayar                   statement           06:05 PM, 10th May                   mayar                   Is there anything else i can help you with?            06:05 PM, 10th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:07 PM, 10th May                   mayar                   Hi Shehal , I have not received a response from you still, please confirm if we are still connected?           06:08 PM, 10th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:11 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2561715