Subject: Ticket Assigned - Conversation with amira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 14:07:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amira amira                    Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amira ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:52 PM, 10th May                   mayar                   Hi Amira ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:53 PM, 10th May                     amira                    It is still amira           05:54 PM, 10th May                     amira                    9659017302order           05:54 PM, 10th May                     amira                    I have requested return for 2 items but I do not know what to do now u have not received any call from aramex... can I go to any store to get a refund?           05:54 PM, 10th May                   mayar                   It takes 3-5 days to be picked up           06:04 PM, 10th May                   mayar                   Is there anything else i can help you with?            06:04 PM, 10th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:07 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2561686