Subject: Ticket Assigned - Conversation with amira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 13:44:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amira amira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amira Bot:  Hi Amira ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552490560            05:28 PM, 10th May                   mayar                   Hi Amira ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:28 PM, 10th May                     amira                    Hi thanks           05:29 PM, 10th May                     amira                    I have requested return for 2 items but I do not know what to do now u have not received any call from aramex... can I go to any store to get a refund?           05:29 PM, 10th May                     amira                    ?           05:31 PM, 10th May                     amira                    Hello??           05:33 PM, 10th May                   mayar                   Kindly send me your order number           05:36 PM, 10th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:38 PM, 10th May                   mayar                   Hi Amira, I have not received a response from you still, please confirm if we are still connected?           05:40 PM, 10th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:44 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2561557