Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 13:40:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507195549            05:21 PM, 10th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:21 PM, 10th May                     hi                    Salamalaikum  i was returning the product i ordered but when they are picking up to me i thought they will refunded the money           05:22 PM, 10th May                     hi                    B,coz the sizes is not fit on me           05:22 PM, 10th May                     hi                    Instead of returning it can change the sizes Instead?           05:23 PM, 10th May                   mayar                   Kindly send your order number           05:24 PM, 10th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:27 PM, 10th May                     hi                    #6305758337           05:27 PM, 10th May                   mayar                   You can only exchange the shoes from the nearest store           05:32 PM, 10th May                     hi                    Its not shoe's           05:33 PM, 10th May                     hi                    It was 2 joggers           05:33 PM, 10th May                   mayar                   but The rest of the order should be returned           05:33 PM, 10th May                   mayar                   Is there anything else i can help you with?            05:33 PM, 10th May                     hi                    Can i go to any center point shops to exchange it?           05:33 PM, 10th May                     hi                    Yes           05:34 PM, 10th May                   mayar                   For sorry no           05:34 PM, 10th May                     hi                    Can i go to any center point branch to exchange the joggers?           05:35 PM, 10th May                     hi                    ?           05:35 PM, 10th May                   mayar                   You only can return it           05:37 PM, 10th May                   mayar                   It can not be exchanged           05:38 PM, 10th May                   mayar                   Is there anything else i can help you with?            05:38 PM, 10th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:40 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2561532