Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 13:17:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8259992917 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8260005549 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver            04:33 PM, 10th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:33 PM, 10th May                     hi                    Hi           04:35 PM, 10th May                     hi                    Dear i ordered already to click and collect           04:35 PM, 10th May                     hi                    Already i paid also           04:36 PM, 10th May                     hi                    Then i received msg           04:36 PM, 10th May                     hi                             04:37 PM, 10th May                     hi                    So i want to know if my order is cancelled or no and what about that i paid already           04:37 PM, 10th May                     hi                    U still with me ؟           04:39 PM, 10th May                     hi                    Hellooooo           04:39 PM, 10th May                     hi                    /startOver           04:39 PM, 10th May                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8259992917) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8260005549).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           04:42 PM, 10th May                   mayar                   Is there anything else i can help you with?            04:42 PM, 10th May                     hi                    Yes           04:44 PM, 10th May                     hi                    May i know when i will pickup my order ?           04:44 PM, 10th May                     hi                    Hello           04:47 PM, 10th May                     hi                    /startOver           04:47 PM, 10th May                     hi                    /startOver           04:49 PM, 10th May                   mayar                   Kindly provide us with your address and contact number to  confirm it with the shipping company           04:49 PM, 10th May                     hi                    Helloooooooo           04:49 PM, 10th May                     hi                    Kuwait salea block 6 st 10           04:50 PM, 10th May                     hi                    My mobile no 96689412           04:50 PM, 10th May                     hi                    Please necessary to know when i will have my order           04:51 PM, 10th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:53 PM, 10th May                   mayar                   Is there anything else i can help you with?            04:53 PM, 10th May                     hi                    So you told me there is no issue with my order and supposedly to receive the order normally           04:55 PM, 10th May                   mayar                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:58 PM, 10th May                   mayar                   Is there anything else i can help you with?            05:04 PM, 10th May                     hi                    I want date           05:07 PM, 10th May                     hi                    When i will receive my order           05:07 PM, 10th May                     hi                    Please let me know           05:09 PM, 10th May                   mayar                   Our team will contact you asap           05:12 PM, 10th May                   mayar                   Is there anything else i can help you with?            05:12 PM, 10th May                     hi                    Thank you           05:14 PM, 10th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:17 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2561383