Subject: Ticket Assigned - Conversation with samreen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 12:51:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samreen samreen                    Bot:  Hi again! Bot:  Please enter your name Customer:  samreen Bot:  Hi Samreen ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:35 PM, 10th May                     samreen                    Hi , i need to know in how many days will the item returned be replaced to me ?           04:36 PM, 10th May                     samreen                    I got a wrong item delivered to me instead of what i requested           04:36 PM, 10th May                     samreen                    And if i got to store to return it, will they give me the item i have paid for online,           04:37 PM, 10th May                   mayar                   Hi Samreen ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:41 PM, 10th May                     samreen                    Hi , i need to know in how many days will the item returned be replaced to me ?           04:42 PM, 10th May                     samreen                    I got a wrong item delivered to me instead of what i requested And if i got to store to return it, will they give me the item i have paid for online,           04:42 PM, 10th May                     samreen                    And for returned item i have to pay shipping again for new item ?           04:45 PM, 10th May                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           04:48 PM, 10th May                   mayar                   Is there anything else i can help you with?            04:48 PM, 10th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:51 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2561200