Subject: Ticket Assigned - Conversation with saima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 12:13:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saima saima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saima Bot:  Hi Saima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9659809337 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509343291            03:42 PM, 10th May                   mayar                   Hi Saima,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:42 PM, 10th May                     saima                    Ya mayar i just want to cancel my order           03:42 PM, 10th May                     saima                    Hello           03:43 PM, 10th May                     saima                    Hello           03:44 PM, 10th May                     saima                    /startOver           03:47 PM, 10th May                     saima                    ????           03:49 PM, 10th May                   mayar                   How may i help you ?           03:53 PM, 10th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:53 PM, 10th May                   mayar                   Hi Saima, I'm not getting a response from you. Are we still connected?           03:56 PM, 10th May                     saima                    I just want to cancel my order           03:59 PM, 10th May                   mayar                   The order will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           04:04 PM, 10th May                   mayar                   Is there anything else i can help you with?            04:04 PM, 10th May                     saima                    Ok thanks           04:10 PM, 10th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:12 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2560947