Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 11:55:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation buddoy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  buddoy Bot:  Hi Buddoy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6306457756 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559745406            03:43 PM, 10th May                   mayar                   Hi Buddoy ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:44 PM, 10th May                     buddoy                    iwant to change my contact number in my order           03:45 PM, 10th May                   mayar                   Kindly send the right number           03:45 PM, 10th May                     buddoy                    0559745406           03:46 PM, 10th May                     buddoy                             03:48 PM, 10th May                     buddoy                    pls change it to thia number 0559745406           03:49 PM, 10th May                   mayar                   Thank you for reaching out to us and giving us the opportunity to serve you.  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:50 PM, 10th May                   mayar                   Is there anything else i can help you with?            03:51 PM, 10th May                     buddoy                    no thank u           03:52 PM, 10th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:55 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2560822