Subject: Ticket Assigned - Conversation with nour abdullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 11:22:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nour abdullah nour abdullah                    Customer:  Thank you Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nour Abdullah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9654369441 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:54 PM, 10th May                   mayar                   Hi Nour ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:55 PM, 10th May                     nour abdullah                    Hi .. I’m waiting more than 1 week to come and collect my order           02:55 PM, 10th May                     nour abdullah                    I’m really sick of waiting           02:59 PM, 10th May                     nour abdullah                    Why its very slow process           03:00 PM, 10th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:00 PM, 10th May                   mayar                   Is there anything else i can help you with?            03:00 PM, 10th May                     nour abdullah                    And I went to the store they didn’t accept to return it bcs I did refund process           03:04 PM, 10th May                   mayar                   Kindly send us your address and contact number to confirm it with the shipping company           03:04 PM, 10th May                   mayar                   Is there anything else i can help you with?            03:05 PM, 10th May                     nour abdullah                    ?????           03:07 PM, 10th May                   mayar                   Kindly send us your address and contact number to confirm it with the shipping company           03:12 PM, 10th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:15 PM, 10th May                   mayar                   Hi Nour , I have not received a response from you still, please confirm if we are still connected?           03:17 PM, 10th May                   mayar                   Hi Nour, I have not received a response from you still, please confirm if we are still connected?           03:21 PM, 10th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:22 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2560586