Subject: Ticket Assigned - Conversation with majed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 11:22:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with majed majed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  majed Bot:  Hi Majed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6304127520 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0538251979            02:55 PM, 10th May                   mayar                   Hi Majed,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:55 PM, 10th May                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966538251979)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:02 PM, 10th May                     majed                    hello           03:03 PM, 10th May                     majed                    this not my problem, the delivery guy was nice and i had no problem with the delievery           03:04 PM, 10th May                     majed                    the problem is that there is 2 item is missing from my order           03:04 PM, 10th May                     majed                    2 jeans           03:04 PM, 10th May                   mayar                   Kindly send me name of the itms           03:11 PM, 10th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:13 PM, 10th May                     majed                    yes           03:13 PM, 10th May                     majed                    Full Length Jeans with Button Closure and Pocket Detail           03:14 PM, 10th May                   mayar                   Kindly send me name of the itms           03:14 PM, 10th May                     majed                    https://www.maxfashion.com/sa/en/Men/Clothing/Bottoms/Jeans/MAX-Full-Length-Jeans-with-Button-Closure-and-Pocket-Detail/p/160588099           03:14 PM, 10th May                     majed                    also this           03:15 PM, 10th May                     majed                    Skinny Fit Solid Chinos with Pocket Detail and Belt Loops           03:15 PM, 10th May                     majed                    https://www.maxfashion.com/sa/en/Men/Clothing/Bottoms/Pants/MAX-Skinny-Fit-Solid-Chinos-with-Pocket-Detail-and-Belt-Loops/p/162896090           03:15 PM, 10th May                   mayar                   Only 1item           03:16 PM, 10th May                   mayar                   ?           03:16 PM, 10th May                     majed                    2 items           03:16 PM, 10th May                     majed                    2 jeans           03:16 PM, 10th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:20 PM, 10th May                   mayar                   Is there anything else i can help you with?            03:20 PM, 10th May                     majed                    Ok thanks           03:21 PM, 10th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:22 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2560581