Subject: Ticket Assigned - Conversation with jan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 10:53:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jan jan                    Bot:  Hi again! Bot:  Please enter your name Customer:  jan Bot:  Hi Jan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:32 PM, 10th May                   mayar                   Hi Jan,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:33 PM, 10th May                     jan                    Hello, someone from a courier agency came to pick up my return order but did not give me any tracking number or anything           02:33 PM, 10th May                     jan                    Hello, someone from a courier agency came to pick up my return order but did not give me any tracking number or anything.           02:33 PM, 10th May                     jan                    He said I would get a SMS right away but it's been 20 minutes since he picked up the goods and I haven't received anything.           02:34 PM, 10th May                     jan                    So I'm just worried if I've given the goods to the right people..           02:34 PM, 10th May                     jan                    Hello?           02:36 PM, 10th May                   mayar                   Kindly send your order number           02:36 PM, 10th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:38 PM, 10th May                     jan                    Yes           02:39 PM, 10th May                     jan                    9655434976           02:39 PM, 10th May                     jan                    That is the order number           02:39 PM, 10th May                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           02:43 PM, 10th May                   mayar                   Is there anything else i can help you with?            02:43 PM, 10th May                     jan                    What I want to know is if you can see that I've given the products to the courier?           02:44 PM, 10th May                     jan                    Half an hour ago they came to pick them up but I haven't received any status update on this app that the items were collected           02:44 PM, 10th May                   mayar                   The order was picked from  your end           02:48 PM, 10th May                   mayar                   Is there anything else i can help you with?            02:48 PM, 10th May                     jan                    That's all.           02:49 PM, 10th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:52 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2560392