Subject: Ticket Assigned - Conversation with hatim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 10:17:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hatim hatim                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  hatim Bot:  Hi Hatim ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8257313425 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  I am order some goods from centerpoint Customer:  My order number 8257313425 can u tell me when I am get it Agent:  Hi Hatim, My name is Apoorv. Thank you for contacting us. How may I help you? Customer:  Hello apoorv Agent:  Please allow me a moment to check your order. Customer:  Ok Agent:  Hi Hatim, How are you doing today? Customer:  I am good and you Agent:  I am doing good as well. Thank you Customer:  Can you check when I am get my order bcoz i am going vacation Agent:  I have checked your order and as I can see this order was placed on May 1, 2021. Please allow 24-48 hours for the order to process. Once the order has processed you will receive an email notification with your tracking details. Agent:  Our delivery time frame is 2-3 working days. Customer:  Can i get tomorrow Customer:  Can you put some special request bcoz i am going vacation on Wednesday Agent:  I apologize however, we do not have express shipping as an option available. We won;t be able to put in a request from our end, It will take 2-3 business days. Agent:  Perhaps one of your family member or friends could receive it at your provided address. Agent:  Are we still connected? Agent:  Hi Hatim, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  No one here Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  hatim Bot:  Hi Hatim ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Hello I am put return request my order number is 8257313425 can you tell me when they collect it Agent:  Hi Hatim ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  Hello I am put return request my order number is 8257313425 can you please tell me when they collect it Agent:  We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you. Customer:  Ok Agent:  please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+96599857503 Agent:  ). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  hatim Bot:  Hi Hatim ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:10 PM, 10th May                   mayar                   Hi Hatim ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:10 PM, 10th May                     hatim                    Hello I am put return request my order number is 8257313425 can you please tell me when they collect it           02:11 PM, 10th May                     hatim                    Bcoz from Wednesday our eid holiday is start so no one in our office           02:11 PM, 10th May                   mayar                   It takes 3-5 days to be collected           02:13 PM, 10th May                   mayar                   Our Team will contact you asap           02:14 PM, 10th May                     hatim                    Already 3 days now           02:14 PM, 10th May                   mayar                   Is there anything else i can help you with?            02:14 PM, 10th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:17 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2560169