Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 21:33:23 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span lang="AR-SA" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>السادة / ماكس فاشن             المحترمين</span></div>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span lang="AR-SA" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>نفيدكم انه تم ارجاع 3 منتجات وتم تسليمها لشركة الشحن ببوليصة رقم 46710743273</span></div>
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<span lang="AR-SA" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>المنتج المرسل غير صحيح</span><span dir="LTR" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span dir="LTR"><img width="908" height="189" style="width:9.4583in;height:1.9666in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxODY2OTQ4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZKHscPWhEx7vDDFyTPWXcFv9I6L336dSrf5Qi-_dXwo"></span><span dir="LTR" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span dir="LTR"><img width="906" height="215" style="width:9.4416in;height:2.2416in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxODY2OTQ4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Qh20hiP7xFhTAuTUGMgMtpNE5s_PByBNIQDjrwmZKK4"></span><span lang="AR-SA" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'></span>
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<span lang="AR-SA" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>المنتج المرسل غير صحيح</span><span dir="LTR" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span dir="LTR">+<img width="889" height="176" style="width:9.2583in;height:1.8333in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxODY2OTQ4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9AEpUlF968ZKCzrhnMYw2g5V5qNJQHfmw8w4psOR7uw"></span><span dir="LTR" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span lang="AR-SA" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>مع جزيل الشكر والتقدير</span><span dir="LTR" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint [mailto:[email-masked]] <br><b>Sent:</b> Saturday, May 8, 2021 1:20 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> need escalation</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 2503517</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mayar nasser mahmoud : </span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>مرحبا محمد،</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>شكرا لتواصلك معنا.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>بخصوص الطلب رقم:6300095069, يرجىتزويدنا بعدد المنتجات التي تم إرجاعها ليتم التحققمن الامر ومسادتكم على اكمل وجه.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>نتطلع للإستماع منكم قريباً.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>لا تتردد في التواصل معنا في حال وجود أي إستفس ارات أخرى.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-family:"Arial",sans-serif;color:black'><br></span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>أصدقائك,</span>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>فريق الدعم.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2503517:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2503517