Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 16:29:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sara                    Bot:  Hi again! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6305940197 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:09 PM, 09th May                   mayar                   Hi Sara,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:09 PM, 09th May                     sara                    Hi. Order no 6305940197           08:10 PM, 09th May                     sara                    The driver arrived yesterday but did not want to come to my house           08:10 PM, 09th May                     sara                    I didnt go down so he left           08:11 PM, 09th May                     sara                    So my tracking says reschedule           08:11 PM, 09th May                     sara                    Will he deliver today or not?           08:11 PM, 09th May                     sara                    ??           08:14 PM, 09th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:14 PM, 09th May                     sara                    Ok thanks           08:14 PM, 09th May                   mayar                   Kindly send your address to confirm it           08:14 PM, 09th May                     sara                    Akaria compound gate 3, building F2, apartment 4, Khalid bin yazid street, Olaya, Riyadh           08:15 PM, 09th May                     sara                    Is that all?           08:21 PM, 09th May                   mayar                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:26 PM, 09th May                   mayar                   Is there anything else i can help you with?            08:26 PM, 09th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:29 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2554494