Subject: Ticket Assigned - Conversation with sheheer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 13:58:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sheheer sheheer                    Bot:  Hi again! Bot:  Please enter your name Customer:  sheheer Bot:  Hi Sheheer ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:30 PM, 09th May                   mayar                   Hi Sheheer ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:35 PM, 09th May                     sheheer                    I have placed a return request on last Monday but still the items are not collected           05:36 PM, 09th May                     sheheer                    Order number is 9657340315           05:36 PM, 09th May                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971569905125)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:42 PM, 09th May                     sheheer                    Thanks. How lomg it take to collect the returned items           05:45 PM, 09th May                   mayar                   Kindly confirm your address and contact number with us           05:48 PM, 09th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:51 PM, 09th May                   mayar                   Hi Sheheer, I have not received a response from you still, please confirm if we are still connected?           05:55 PM, 09th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:57 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2553567