Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 12:55:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation bahurudeen                    Bot:  Hi again! Bot:  Please enter your name Customer:  0527899123 this is the right number Bot:  Please enter your name Customer:  bahurudeen Bot:  Hi Bahurudeen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658846698 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:37 PM, 09th May                     bahurudeen                    order enquiry           04:38 PM, 09th May                   mayar                   Hi Bahurudeen,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:41 PM, 09th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:44 PM, 09th May                   mayar                   Is there anything else i can help you with?            04:44 PM, 09th May                     bahurudeen                    WHICH COURIER SEND TO MY PARCEL           04:47 PM, 09th May                     bahurudeen                    CAN YOU TEL ME COURIER COMPANY NAME           04:47 PM, 09th May                     bahurudeen                    I HAVE AWB NUMBER BUT UNABLE TO TRACK           04:48 PM, 09th May                     bahurudeen                    AWB SD001961277           04:48 PM, 09th May                   mayar                   You can track here           04:50 PM, 09th May                   mayar                   https://tracking.shipadelivery.com/?bc=SD001961277           04:50 PM, 09th May                     bahurudeen                    THANKS           04:50 PM, 09th May                   mayar                   Is there anything else i can help you with?           04:52 PM, 09th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:55 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2553064