Subject: Ticket Assigned - Conversation with ameera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 12:39:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ameera ameera                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ameera Bot:  Hi Ameera ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6302750885 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Pls make it fast Customer:  Every time you respond only after wen I leave Customer:  Please make it faster as possible Customer:  Hello Customer:  Anybody there??????? Customer:  Y is it taking so long???????? Agent:   Hi Ameera, Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you. Agent:  sorry for late reply Customer:  OK no issues Agent:  we are sorry for the late delivery Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  OK ma order no is:6302750885 Customer:  When the shipment is tracked it doesn't show any current status or location Customer:  Where it has reached Customer:  And today expected delivery date Customer:  *Is Agent:  intransit Agent:  SD001857381 tracking number Agent:  link for tracking tracking.shipadelivery.com Agent:  Is there anything else may I assist you? Customer:  I know the tracking number.. But it doesn't show where it has reached.. From May 1st it shows the same status Customer:  Just showing only.. "picked up" Customer:  https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD001857381&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_en Customer:  This is the tracking number we got through mail Customer:  I mean the link Customer:  You there? Agent:  it is intransit please allow us some time to deliver the item Customer:  OK.. Am not saying that you are late for your delivery.. But the problem was with the tracking  link.. Customer:  OK then Customer:  Thanks Customer:  Hope It would be delivered promptly .. Agent:  we are sorry for the wrong information which send from us Agent:  we will do our best sir Agent:  thank you for your understanding Agent:  Is there anything else may I assist you? Customer:  Nope Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ameera Bot:  Hi Ameera ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6302750885 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Agent:  Hi Ameera, Thank you for contacting us. How may I help you? Customer:  I would like to bring to your concern that my order is not delivered yet.. Agent:  Could you please share your order number so that I can assist you further? Customer:  We haven't received any call from the delivery team Customer:  6302750885 Customer:  But the tracking details shows that the delivery was failed Agent:  is this your right phone number 966539252257? Customer:  S Customer:  Will I be able to receive to my order before eid? Agent:  Hopefully Agent:  please confirm your address: Ishaque Pullat Agent:  chicken World Saudi Arabia (SA) Agent:  Is that your right address? Customer:  S.. Al khurma city Agent:  I am going to add that too, to your address Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else I can help you with today? Customer:  It's already there in the details Customer:  OK thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Can Customer:  You Customer:  Please add my street number too Customer:  29372 Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ameera Bot:  Hi Ameera ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6302750885 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:14 PM, 09th May                   mayar                   Hi Ameera,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:17 PM, 09th May                     ameera                    Hello           04:17 PM, 09th May                     ameera                    I haven't received my order yet           04:17 PM, 09th May                     ameera                    Order no:6302750885           04:17 PM, 09th May                     ameera                    I was to be delivered on 5th of may           04:18 PM, 09th May                     ameera                    *It           04:18 PM, 09th May                     ameera                    We haven't got any call from the delivery driver           04:19 PM, 09th May                     ameera                    Yet           04:19 PM, 09th May                     ameera                    Are you there?           04:20 PM, 09th May                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966539252257)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:22 PM, 09th May                     ameera                    OK.. Hope I  get it delivered soon           04:23 PM, 09th May                   mayar                   Kindly provide us with your full address           04:28 PM, 09th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:31 PM, 09th May                   mayar                   Hi Ameera, I have not received a response from you still, please confirm if we are still connected?           04:33 PM, 09th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:38 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552949