Subject: Ticket Assigned - Conversation with rehman saddique
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 12:36:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rehman saddique rehman saddique                    Bot:  Hi again! Bot:  Please enter your name Customer:  rehman saddique Bot:  Hi Rehman Saddique ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:16 PM, 09th May                   mayar                   Hi Rehman ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:16 PM, 09th May                     rehman saddique                    Yes           04:17 PM, 09th May                     rehman saddique                    I ordered the before week but my delivery is still a problem.           04:20 PM, 09th May                   mayar                   How may i help you ?           04:20 PM, 09th May                   mayar                   Kindly send your order number           04:20 PM, 09th May                     rehman saddique                    Where is my delivery           04:20 PM, 09th May                     rehman saddique                    6305063231           04:21 PM, 09th May                     rehman saddique                    This is my delivery No 6305063231           04:21 PM, 09th May                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966507358317)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:25 PM, 09th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:29 PM, 09th May                   mayar                   Hi Rehman, I have not received a response from you still, please confirm if we are still connected?           04:31 PM, 09th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:36 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552923