Subject: Ticket Assigned - Conversation with mohiyaddeen rishan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 12:00:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohiyaddeen rishan mohiyaddeen rishan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohiyaddeen rishan Bot:  Hi Mohiyaddeen Rishan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658499533 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504276009            03:46 PM, 09th May                     mohiyaddeen rishan                    Ok           03:46 PM, 09th May                   mayar                   Hi Mohiyaddeen,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:47 PM, 09th May                     mohiyaddeen rishan                    Hi           03:50 PM, 09th May                     mohiyaddeen rishan                    I had an order ... still it’s not deliverd           03:50 PM, 09th May                     mohiyaddeen rishan                    May I know the status of it ?           03:50 PM, 09th May                     mohiyaddeen rishan                    9658499533 Order number           03:51 PM, 09th May                   mayar                   Could you please allow me 2 minutes to check your order details?           03:52 PM, 09th May                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971504276009)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:54 PM, 09th May                   mayar                   Is there anything else i can help you with?            03:55 PM, 09th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:56 PM, 09th May                   mayar                   Hi Mohiyaddeen, I have not received a response from you still, please confirm if we are still connected?           03:57 PM, 09th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:00 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552559