Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 10:37:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:12 PM, 09th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:12 PM, 09th May                     hi                    Hi           02:13 PM, 09th May                     hi                    I need to return my items           02:13 PM, 09th May                     hi                             02:14 PM, 09th May                     hi                    I need to return few items           02:14 PM, 09th May                     hi                    Hello           02:16 PM, 09th May                     hi                    Hello r u checking??           02:19 PM, 09th May                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:24 PM, 09th May                   mayar                   Is there anything else i can help you with?            02:24 PM, 09th May                     hi                    Ok il send u the detail?can u arrange return now?           02:25 PM, 09th May                   mayar                   A return request will be created for you           02:29 PM, 09th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:31 PM, 09th May                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected?           02:35 PM, 09th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:37 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2551881