Subject: Ticket Assigned - Conversation with abdulsamad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 10:21:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdulsamad abdulsamad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdulsamad Bot:  Hi Abdulsamad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532728001            02:02 PM, 09th May                     abdulsamad                    /startOver           02:05 PM, 09th May                   mayar                   Hi Abdulsamad ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:06 PM, 09th May                   mayar                   Kindly send your order number           02:09 PM, 09th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:09 PM, 09th May                     abdulsamad                    Two days before I purchased some clothes from center point and due to size issues I return some items in Rimal Riyadh but I noticed in my mail that I cancelled my return           02:10 PM, 09th May                     abdulsamad                    I didn’t cancel my return sir I already returned my item in Rimal centre so when will be credit my return money           02:10 PM, 09th May                     abdulsamad                    6305475035 order number           02:11 PM, 09th May                   mayar                   Kindly send your order number to allow me doing the needful           02:11 PM, 09th May                   mayar                   Could you please allow me 2 minutes to check your order details?           02:11 PM, 09th May                     abdulsamad                    Yes sir please           02:12 PM, 09th May                     abdulsamad                    1000894171 return number           02:12 PM, 09th May                     abdulsamad                    I purchased from online Centrepoint and returned in shop           02:13 PM, 09th May                   mayar                   We would like to inform you that we have processed the refund of amount (82.09) on (5/7/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:16 PM, 09th May                   mayar                   Is there anything else i can help you with?            02:16 PM, 09th May                     abdulsamad                    Nothing else need Thank you sir           02:17 PM, 09th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2551734