Subject: Ticket Assigned - Conversation with hashir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 11:44:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hashir hashir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hashir Bot:  Hi Hashir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  547680178 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547680178            03:31 PM, 08th May                   mayar                   Hi Hashir ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:32 PM, 08th May                     hashir                    MY LAST ORDER CANCELLED OR NOT ?           03:32 PM, 08th May                     hashir                    I GOT A MESSSEGE FROM YOU CANCELLED I DONT KNOW WHAT HAPPENED           03:34 PM, 08th May                   mayar                   Kindly send me your order number           03:39 PM, 08th May                   mayar                   Is there anything else i can help you with?            03:39 PM, 08th May                     hashir                    9659422075           03:39 PM, 08th May                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9659422064) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9659422075).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            03:42 PM, 08th May                   mayar                   Is there anything else i can help you with?            03:42 PM, 08th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:44 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2544160