Subject: Ticket Assigned - Conversation with hanan mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 11:28:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanan mohammed hanan mohammed                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  hanan mohammed Bot:  Hi Hanan Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6304314064 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  Helpful Bot:  Happy to help. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hanan Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6304314064 Bot:   Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:03 PM, 08th May                   mayar                   Hi Hanan ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:06 PM, 08th May                     hanan mohammed                    Hello Mayar, I received my click and collect order the day before. One of the items however was a a few sizes big and I wanted to exchange it with a different size           03:07 PM, 08th May                     hanan mohammed                    Is it possible to exchange at the store?           03:09 PM, 08th May                   mayar                   For sorry, we do not have exchange policy You can return it only Is there anything else i can help you with?           03:14 PM, 08th May                     hanan mohammed                    When I tried to return the dress, it didn't allow me to select the dress           03:15 PM, 08th May                     hanan mohammed                    How else can I return it           03:16 PM, 08th May                   mayar                   Do you want to return this item (162032593 - - Solid Twisted Front Round Neck Mini Dress with Long Sleeves)?           03:17 PM, 08th May                     hanan mohammed                    Yes           03:17 PM, 08th May                   mayar                   A return request has been created for you           03:21 PM, 08th May                     hanan mohammed                    Thank you Mayar, how long does the refund process take           03:21 PM, 08th May                   mayar                   Our team will contact you in 3-5 days to collect the item           03:21 PM, 08th May                   mayar                   Is there anything else i can help you with?            03:22 PM, 08th May                     hanan mohammed                    And do I receive it back on my bank account           03:22 PM, 08th May                   mayar                   It takes 7-14 days           03:23 PM, 08th May                   mayar                   Is there anything else i can help you with?           03:23 PM, 08th May                     hanan mohammed                    Will the amount be refunded to my bank or as credit           03:24 PM, 08th May                   mayar                   Yes           03:26 PM, 08th May                     hanan mohammed                    Ok           03:26 PM, 08th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:27 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2544036