Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 10:45:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation uday                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  uday Bot:  Hi Uday ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556815244            02:37 PM, 08th May                   mayar                   Hi Uday ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:38 PM, 08th May                     uday                    hi,i havent received refunf for my order           02:39 PM, 08th May                   mayar                   Kindly send your order number           02:39 PM, 08th May                     uday                    9654313965           02:39 PM, 08th May                     uday                    return picked up by courier 10 days ago           02:39 PM, 08th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:42 PM, 08th May                   mayar                   Is there anything else i can help you with?            02:42 PM, 08th May                     uday                    ok..thanks please do it on priority as its more than 2 weeks i requested for return           02:43 PM, 08th May                   mayar                   Our team will contact you in 1-2 days           02:45 PM, 08th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:45 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2543718