Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 10:05:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation donia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  donia Bot:  Hi Donia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9658454661 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504150229            01:52 PM, 08th May                   mayar                   Hi Donia ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:53 PM, 08th May                     donia                    Hi Mayar, good afternoon           01:53 PM, 08th May                     donia                    9658454661           01:53 PM, 08th May                     donia                    Thats my order number           01:54 PM, 08th May                     donia                    Its still progressing for over 3 days now           01:54 PM, 08th May                     donia                    I need tk know when it will be out for delivery           01:55 PM, 08th May                     donia                    Mayar!           01:56 PM, 08th May                     donia                    Are you still here?           01:56 PM, 08th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:01 PM, 08th May                   mayar                   Is there anything else i can help you with?            02:01 PM, 08th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:05 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2543433