Subject: Ticket Assigned - Conversation with moza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 09:39:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moza moza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moza Bot:  Hi Moza ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569444456            01:25 PM, 08th May                     moza                    Thank u           01:25 PM, 08th May                   mayar                   Hi Moza,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:25 PM, 08th May                     moza                    Hi Mayar           01:25 PM, 08th May                     moza                    If I purchase online can I exchange in store?           01:26 PM, 08th May                     moza                    I need the stuff for eid and I don’t think I will get by then if I do the process online           01:26 PM, 08th May                     moza                    ?????           01:27 PM, 08th May                   mayar                   For sorry we do not exchange policy           01:33 PM, 08th May                   mayar                   you can return it at the store           01:33 PM, 08th May                   mayar                   Is there anything else i can help you with?            01:37 PM, 08th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:39 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2543239