Subject: Ticket Assigned - Conversation with gloria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 09:35:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gloria gloria                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gloria Bot:  Hi Gloria ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597478443            01:20 PM, 08th May                   mayar                   Hi Gloria ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:21 PM, 08th May                     gloria                    Hi,           01:21 PM, 08th May                     gloria                    I just received the order I had placed but there's an item missing           01:21 PM, 08th May                   mayar                   Kindly send me your order number           01:22 PM, 08th May                     gloria                    The magnetic palette by wycon cosmetics has the box but no thing inside           01:22 PM, 08th May                     gloria                    Order# 8258205195           01:23 PM, 08th May                     gloria                             01:23 PM, 08th May                     gloria                             01:25 PM, 08th May                     gloria                             01:26 PM, 08th May                   mayar                   We would like to inform you that we have processed the refund of amount (1.99) on (8/5/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:32 PM, 08th May                     gloria                    Thank you received the refund           01:32 PM, 08th May                   mayar                   We sincerely apologize for any inconvenience caused,           01:32 PM, 08th May                   mayar                   Is there anything else i can help you with?            01:32 PM, 08th May                     gloria                    No that's all thank you           01:32 PM, 08th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:35 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2543213