Subject: Ticket Assigned - Conversation with harsha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 May 2021 15:48:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with harsha harsha                    Bot:  Hi again! Bot:  Please enter your name Customer:  harsha Bot:  Hi Harsha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658020836 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:22 PM, 07th May                     harsha                    Ok           07:24 PM, 07th May                   mayar                   Hi Harsha,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:25 PM, 07th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:28 PM, 07th May                   mayar                   Is there anything else i can help you with?            07:28 PM, 07th May                     harsha                    Hey mayar           07:30 PM, 07th May                     harsha                    Can you please cancel my order           07:31 PM, 07th May                     harsha                    I have mentioned multiple times on the chat that I don't need it anymore as I would need the dress tomorrow morning           07:31 PM, 07th May                     harsha                    And will go to the store and buy           07:31 PM, 07th May                     harsha                    But still they say it will take 3 to 5 working days           07:32 PM, 07th May                     harsha                    And leave it there           07:32 PM, 07th May                     harsha                    Hi           07:34 PM, 07th May                     harsha                    Can you please help           07:34 PM, 07th May                   mayar                   We can see the order has been placed on <Date> with the order number  <order number>  As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           07:34 PM, 07th May                   mayar                   We can see the order has been placed on 3/5/2021 with the order number 9658020836   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           07:36 PM, 07th May                   mayar                   Is there anything else i can help you with?            07:36 PM, 07th May                     harsha                    Ok is it it did not change in the app           07:38 PM, 07th May                     harsha                    It still says processing           07:38 PM, 07th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:39 PM, 07th May                     harsha                    But you said it's ready for pickup           07:39 PM, 07th May                   mayar                   It is not ready yet once it is ready our team will contact you           07:41 PM, 07th May                   mayar                   Is there anything else i can help you with?            07:41 PM, 07th May                     harsha                    No can you please cancel it           07:41 PM, 07th May                     harsha                    As I am on my way to buy it at store           07:41 PM, 07th May                   mayar                   Sorry , it can not be cancelled now           07:42 PM, 07th May                   mayar                   after 14 days it will be cancelled           07:44 PM, 07th May                   mayar                   Is there anything else i can help you with?            07:45 PM, 07th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:47 PM, 07th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2538097