Subject: Ticket Assigned - Conversation with sahar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 May 2021 13:06:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sahar sahar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sahar Bot:  Hi Sahar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  00201143351925            04:47 PM, 07th May                     sahar                    I am in egypt           04:47 PM, 07th May                   mayar                   Hi Sahar ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:49 PM, 07th May                     sahar                    I did a return request           04:49 PM, 07th May                     sahar                    But there is no action           04:49 PM, 07th May                     sahar                    ?           04:51 PM, 07th May                   mayar                   Kindly send your order number           04:53 PM, 07th May                     sahar                             04:55 PM, 07th May                   mayar                   Could you please allow me 2 minutes to check your order details?           04:57 PM, 07th May                     sahar                    Ok take your time           04:59 PM, 07th May                   mayar                   It takes 3-5 days to be collected           05:03 PM, 07th May                   mayar                   ourteam will contact you           05:04 PM, 07th May                   mayar                   Is there anything else i can help you with?            05:04 PM, 07th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:06 PM, 07th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2537253