Subject: RE: WWD DAMAGED ITEM
From: Akshay Berry <[email-masked]>
To: Manish Kumar <[email-masked]>, EcomRDC babyshop5 <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>
Date: Fri, 7 May 2021 12:52:45 +0000

Hi @Sachin Maheshwari<mailto:[email-masked]>,

Please advise and approve if we can arrange for return and refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Manish Kumar <[email-masked]>
Sent: Monday, April 19, 2021 2:48 PM
To: [email-masked]; EcomRDC babyshop5 <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Mayar Mayar Nasser <[email-masked]>; Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: WWD DAMAGED ITEM

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below concern.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mayar Mayar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 1:47:38 PM
Subject: WWD DAMAGED ITEM

Hi Team,

Problem Statement:  WWD DAMAGED ITEM
Order Date : Feb 11, 2021
Order ID: 6272757050
Tracking ID: 15856486272757050
Item ID:  Joie Serina Swivel Baby Swing
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that he received the item on 2/16/21 but the item which they received is damaged that the vibration is not working, customer also provided us the picture of damaged item.
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not . we contacted WWd team but They did not give any response.Kindly do the needful

Regards,
Mayar

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