Subject: Ticket Assigned - Conversation with samer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 May 2021 09:19:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samer samer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samer ali Bot:  Hi Samer Ali ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9658992516 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566078285 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Samer  Thank you for contacting us. This's abdallah  We would be happy to help you. Customer:  Hello Customer:  I want to ask when I will get my order Customer:  Because after 4-5 days is EID and it should arrive before that please Customer:  Last time I ordered you said that I will receive my order in 3 days and it took 8 days to arrive Agent:  We request you to please allow us some time to be verified, stay with us Customer:  Okay Agent:  Please note that the order has been confirmed with , the order is currently in shipment and will arrive within 2-4 working days If you did not receive the request within the specified time, please contact us again. Agent:  Do you have any other inquiries? Customer:  2-4 days it will be delivered to me ? Agent:  yas  Samer Customer:  Ok thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  samer Bot:  Hi Samer ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9658992516 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:49 PM, 07th May                     samer                    Okay           12:49 PM, 07th May                   mayar                   Hi Samer ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:55 PM, 07th May                     samer                    Hi           12:56 PM, 07th May                     samer                    Sorry, we had to cancel Sustainable Printed Crew Neck ...   items from order 9658992516 due to reasons beyond our control. Please accept our apologies.           12:56 PM, 07th May                     samer                    I got this message           12:56 PM, 07th May                     samer                    Why ?           12:56 PM, 07th May                     samer                    And why you still charging me the price ?           12:57 PM, 07th May                   mayar                   Could you please allow me 2 minutes to check your order details?           12:59 PM, 07th May                     samer                    Okay           01:00 PM, 07th May                   mayar                   The 162808975 - - Sustainable Printed Crew Neck Sweatshirt with Long Sleeves  in your order ID XXXXXXXXXXX went out of stock, so we've partially shipped your order and the invoice has been amended           01:04 PM, 07th May                     samer                    I didn’t understand           01:05 PM, 07th May                     samer                    Can I know how much I will pay please           01:06 PM, 07th May                   mayar                   You will pay 73 AED           01:10 PM, 07th May                   mayar                   Is there anything else i can help you with?            01:10 PM, 07th May                     samer                    Yes please           01:11 PM, 07th May                     samer                    The order is shipped now?           01:11 PM, 07th May                   mayar                   still not shipped           01:15 PM, 07th May                     samer                    Ok thank you           01:16 PM, 07th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:18 PM, 07th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2535806