Subject: Ticket Assigned - Conversation with yes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 May 2021 16:39:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yes yes                    Bot:  Hi again! Bot:  Please enter your name Customer:  yes Bot:  Hi Yes ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:25 PM, 06th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:25 PM, 06th May                     yes                    Hi           08:26 PM, 06th May                     yes                    I had requested for a return on april 7           08:26 PM, 06th May                     yes                    Till now noone came to pick it           08:26 PM, 06th May                   mayar                   Kindly send your order number           08:27 PM, 06th May                     yes                    9648354562           08:27 PM, 06th May                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971508367151)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           08:31 PM, 06th May                   mayar                   Is there anything else i can help you with?            08:36 PM, 06th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:39 PM, 06th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2530932