Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 May 2021 15:48:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation this is adilakshmi                    Bot:  Hi again! Bot:  Please enter your name Customer:  this is adilakshmi Bot:  Hi This Is Adilakshmi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4558317757 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:32 PM, 06th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:33 PM, 06th May                     this is adilakshmi                    Yesterday we already updayed you,regarding my phone no,today i saw in order status is like this the customer is not responding,can u please give me the delivery man no or can u take our no           07:34 PM, 06th May                     this is adilakshmi                    My no is 70997278           07:35 PM, 06th May                     this is adilakshmi                    Hello           07:36 PM, 06th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:41 PM, 06th May                   mayar                   Is there anything else i can help you with?            07:44 PM, 06th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:46 PM, 06th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2530649