Subject: Ticket Assigned - Conversation with hamad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 May 2021 13:27:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hamad hamad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hamad Bot:  Hi Hamad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333334475            05:20 PM, 06th May                   mayar                   Hi Hamad ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:20 PM, 06th May                     hamad                    Hi           05:21 PM, 06th May                     hamad                    I am hamad           05:21 PM, 06th May                     hamad                    I made a mistake in online size           05:21 PM, 06th May                     hamad                    Now i wat to exchange xl shirt to large           05:21 PM, 06th May                     hamad                    I dnt want refund i want exchange           05:22 PM, 06th May                   mayar                   For sorry we do not have exchange policy  you can only return it           05:24 PM, 06th May                   mayar                   Is there anything else i can help you with?            05:24 PM, 06th May                     hamad                    Nope           05:24 PM, 06th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:27 PM, 06th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2529651