Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 May 2021 11:57:38 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/reQA0DCOVsnsRV-2YgVWTA~~/AALN9wA~/RgRidQ0tPVcDc3BjQgpgkq3Zk2DLyb_xUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
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Kindly note that the shipment is already set to be returned to your side.<br>
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Best regards
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<span class="labelnormal"><span class="labelname_sf">Nour Bayouq</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>6/5/2021 12:15 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2474776] - need escalation<br>
 
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<div dir="ltr">Hi Team,</div>

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<div dir="ltr">Till now the order has not been delivered.</div>

<div dir="ltr"> </div>

<div dir="ltr">Kindly check and do the needful.</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Fatma Maher.</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 30 Apr at 5:20 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,</span></div>

<div dir="ltr"><span class="separator">​</span></div>

<div dir="ltr"><span class="separator">Problem Statement: wrong number</span></div>

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<div dir="ltr"><span class="separator">Order Date : Apr 23, 2021</span></div>

<div dir="ltr"><span class="separator">Order ID: 6300026204</span></div>

<div dir="ltr"><span class="separator">Tracking ID: SD001764805</span></div>

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<div dir="ltr"><span class="separator">Assistance Required: wrong number</span></div>

<div><span class="separator"> </span></div>

<div dir="ltr"><span class="separator">Issue Description: Kindly call the customer on this number( 0556315095) while delivering the order </span></div>

<div dir="ltr"><span class="separator"> </span></div>

<div><span class="separator">Regards,</span></div>

<div dir="ltr"><span class="separator">CS Team Mayar</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/1Mbz8TJRcw9xgZLNbhHKWA~~/AALN9wA~/RgRidQ0tPlcDc3BjQgpgkq3Zk2DLyb_xUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2474776