Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 16:33:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation marzie                    Bot:  Hi again! Bot:  Please enter your name Customer:  marzie Bot:  Hi Marzie ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503668254            08:21 PM, 05th May                   mayar                   Hi Marzie ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:22 PM, 05th May                     marzie                    Hello i need help about return           08:22 PM, 05th May                     marzie                    I ordered with guest account           08:23 PM, 05th May                   mayar                   Kindly send your order number           08:23 PM, 05th May                     marzie                    About 10 days ago           08:23 PM, 05th May                     marzie                    9651636875           08:23 PM, 05th May                   mayar                   Could you please allow me 2 minutes to check your order details?           08:24 PM, 05th May                     marzie                    This is my order number           08:24 PM, 05th May                     marzie                    Thanks           08:24 PM, 05th May                   mayar                   For sorry we will be able to return this  order           08:26 PM, 05th May                   mayar                   it includes a nonreturnable  item           08:27 PM, 05th May                   mayar                   Is there anything else i can help you with?            08:27 PM, 05th May                     marzie                    Ok thanks for your help           08:28 PM, 05th May                     marzie                    And a question more           08:28 PM, 05th May                     marzie                    If we dont open the box also we cant return this?           08:29 PM, 05th May                     marzie                    Because i order wrong color and now i understand it           08:29 PM, 05th May                   mayar                   for sorry it is nonreturnable item           08:29 PM, 05th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:30 PM, 05th May                   mayar                   Is there anything else i can help you with?            08:30 PM, 05th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:32 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2522020