Subject: Ticket Assigned - Conversation with betty killa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 13:27:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with betty killa betty killa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello gudd evening maam sir,i recieved my order just now woth of 27 and 1/4 kd i paid 40kd and 1/4,so should be 13kd my change but he give me only 3kd   i cant contak the driver bcoz he dont have #,he dont call me when he come he use doorbelle Bot:  Please enter your name Customer:  betty killa Bot:  Hi Betty Killa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96555614321            05:14 PM, 05th May                   mayar                   Hi Betty ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:14 PM, 05th May                     betty killa                    Ok thank u           05:16 PM, 05th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:18 PM, 05th May                     betty killa                    I didnt notice that i paid extra money for the driver           05:19 PM, 05th May                     betty killa                    My order is worth of 27 kd and 1/4,but i paid 40kd and 1/4 and he gave me only 3kd so i have more 10kd feom the driver           05:22 PM, 05th May                   mayar                   We are sorry for that we will do the needful  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team to do not face this issue again            05:23 PM, 05th May                   mayar                   Is there anything else i can help you with?            05:24 PM, 05th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:26 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2520631