Subject: Ticket Assigned - Conversation with angel mae
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 13:01:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with angel mae angel mae                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  angel mae Bot:  Hi Angel Mae ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658568782 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501776285            04:47 PM, 05th May                   mayar                   Hi Angel  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:49 PM, 05th May                     angel mae                    I was confused. I received a message that my order was being processed and now I reveived a message that my order was not processed           04:50 PM, 05th May                     angel mae                             04:52 PM, 05th May                     angel mae                    /startOver           04:53 PM, 05th May                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9658568782) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9658568845).   The payment has been captured only once from your account which is for the new successfully placed order.           04:55 PM, 05th May                   mayar                   Is there anything else i can help you with?            04:57 PM, 05th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:00 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2520389