Subject: Ticket Assigned - Conversation with sayooj narayanan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 12:34:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sayooj narayanan sayooj narayanan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sayooj narayanan Bot:  Hi Sayooj Narayanan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589277485            04:16 PM, 05th May                     sayooj narayanan                    helo           04:17 PM, 05th May                   mayar                   Hi Sayooj ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:18 PM, 05th May                     sayooj narayanan                    i would like to return three items from my order           04:20 PM, 05th May                     sayooj narayanan                    becuase of size issues           04:20 PM, 05th May                     sayooj narayanan                    #9657483173           04:20 PM, 05th May                   mayar                   Could you please allow me 2 minutes to check your order details?           04:22 PM, 05th May                     sayooj narayanan                    yes           04:23 PM, 05th May                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.Splash           04:23 PM, 05th May                   mayar                   Is there anything else i can help you with?            04:23 PM, 05th May                     sayooj narayanan                    so i need to order agin the next size           04:24 PM, 05th May                     sayooj narayanan                    i cant see return option on my page           04:24 PM, 05th May                     sayooj narayanan                    its not showing delivered           04:25 PM, 05th May                   mayar                   Kindly send me names of the items to allow me create a return request for you           04:27 PM, 05th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:29 PM, 05th May                   mayar                   Hi Sayooj Narayanan, I have not received a response from you still, please confirm if we are still connected?           04:31 PM, 05th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:34 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2520186