Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 12:32:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rachelle ann                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rachelle ann Bot:  Hi Rachelle Ann ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6303258544 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0541632914            04:26 PM, 05th May                   mayar                   Hi Rachelle ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:26 PM, 05th May                     rachelle ann                    Hi           04:27 PM, 05th May                     rachelle ann                    I want to update only my delivery order made apr 30           04:27 PM, 05th May                     rachelle ann                    it was actually supposed to deliver may 3 in the location but that day im going to have iftar with family so i requested to deliver in malaz that supposed to be delivered in rabwa           04:28 PM, 05th May                   mayar                   Kindly share with us your address and contact number to confirm it with the shipping company           04:29 PM, 05th May                     rachelle ann                    0541632914 Rabeg rabwa           04:30 PM, 05th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:30 PM, 05th May                   mayar                   Is there anything else i can help you with?            04:31 PM, 05th May                     rachelle ann                    ok thanks please update asap thanks           04:31 PM, 05th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:32 PM, 05th May                     rachelle ann                    thanks           04:32 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2520168