Subject: Ticket Assigned - Conversation with emma johnson
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 10:17:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with emma johnson emma johnson                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  emma johnson Bot:  Hi Emma Johnson ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97433545708            01:41 PM, 05th May                     emma johnson                    Is anyone answering?#           01:43 PM, 05th May                   mayar                   Hi Emma  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:46 PM, 05th May                     emma johnson                    Hi. That's great           01:46 PM, 05th May                     emma johnson                    I returned 2 items to a store on 12th April, but have still had no refund on my card           01:46 PM, 05th May                     emma johnson                    This is about 23days now           01:47 PM, 05th May                     emma johnson                             01:47 PM, 05th May                     emma johnson                             01:48 PM, 05th May                     emma johnson                    Are you still there?           01:48 PM, 05th May                     emma johnson                    ???           01:49 PM, 05th May                     emma johnson                    Please can you respond. I am at work and need to be quick           01:50 PM, 05th May                     emma johnson                    Mayar?           01:51 PM, 05th May                     emma johnson                    It has been 6 minutes since you said you can help me.           01:53 PM, 05th May                   mayar                   Kindly send me your order number           01:55 PM, 05th May                     emma johnson                    These were purchased in a shop           01:55 PM, 05th May                     emma johnson                    I returned to the shop and the money was due to be refunded to my credit card. 23 days later and it hasn't           01:55 PM, 05th May                     emma johnson                    The receipts are above           01:56 PM, 05th May                     emma johnson                    Why are you so slow to reply? This is poor customer service           01:59 PM, 05th May                   mayar                   Kindly check with the same store           01:59 PM, 05th May                   mayar                   Is there anything else i can help you with?            01:59 PM, 05th May                     emma johnson                    I am not near the store. That is why I have come here for help.           01:59 PM, 05th May                   mayar                   For sorry we are not able to help you Kindly check with the store           02:08 PM, 05th May                   mayar                   Is there anything else i can help you with?            02:10 PM, 05th May                     emma johnson                    I will go to the store. The system isn't good as refunds are requested on a piece of paper, not electronically           02:12 PM, 05th May                   mayar                   You can use the refund note at the store .It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:17 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2519007