Subject: Ticket Assigned - Conversation with mohammed abdul nayeem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 10:12:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed abdul nayeem mohammed abdul nayeem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6303720246 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0546575786 Bot:  Please wait while we transfer you to an agent Customer:  ok Customer:  thank you Agent:  Hi , Thank you for contacting us. How may I help you? Customer:  hello sir Customer:  my order no.  6303720246 Agent:  We see that you have placed your order on May 1, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection. Agent:  Is there anything else i can help you with ? Customer:  actually i need my order before thursday Customer:  i am going outside riyadh Customer:  i will not available after 6 may so please before 6 of may can you deliver my order Agent:  We’re on it - and we’ll do our best to sort this out quickly. Customer:  please Agent:  Is there anything else i can help you with ? Customer:  because still i am waiting i can not get an massage or call Agent:  We will contact the store team to do the needful Customer:  ok Customer:  thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed abdul nayeem Bot:  Hi Mohammed Abdul Nayeem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6303720246 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:56 PM, 05th May                     mohammed abdul nayeem                    OK           01:57 PM, 05th May                     mohammed abdul nayeem                    HI           01:57 PM, 05th May                     mohammed abdul nayeem                    Hello           02:00 PM, 05th May                   mayar                   Hi Mohammed ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:00 PM, 05th May                     mohammed abdul nayeem                    i did not get any sms from my order           02:02 PM, 05th May                     mohammed abdul nayeem                    I was order 1 MAY           02:02 PM, 05th May                     mohammed abdul nayeem                    still i am waiting for my delivery           02:03 PM, 05th May                     mohammed abdul nayeem                    i am living tomorrow from riyadh           02:03 PM, 05th May                     mohammed abdul nayeem                    can you  please deliver my order today           02:04 PM, 05th May                     mohammed abdul nayeem                    hello           02:04 PM, 05th May                     mohammed abdul nayeem                    are you there           02:05 PM, 05th May                     mohammed abdul nayeem                    /startOver           02:08 PM, 05th May                   mayar                   Order takes 3-5 working days to be delivered           02:10 PM, 05th May                   mayar                   Our team will contact you once it is ready           02:10 PM, 05th May                   mayar                   Is there anything else i can help you with?            02:10 PM, 05th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:12 PM, 05th May                     mohammed abdul nayeem                    Your team when will contact it is already 5  working days finesed           02:12 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2518963