Subject: Ticket Assigned - Conversation with nisamudheen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 09:45:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nisamudheen nisamudheen                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  nisamudheen Bot:  Hi Nisamudheen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Nisamudheen, Thank you for contacting us. How may I help you? Customer:  Few hours back I asked your customers agent about ramzan working hours Customer:  He gave me This reply Customer:  IMAGE Customer:  I went to centepoint takasusi branch Customer:  The timing shown there from 1.30 pm onwards Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  You are the same guy right Customer:  Hello Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  please accept our sincere apologies for this our team has not been updated about the store timing Agent:  Is there anything else i can help you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order status Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  nisamudheen Bot:  Hi Nisamudheen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6304570222 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:28 PM, 05th May                     nisamudheen                    6304570222           01:29 PM, 05th May                     nisamudheen                    Please check           01:29 PM, 05th May                   mayar                   Hi Nisamudheen ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:31 PM, 05th May                     nisamudheen                    6304570222 please check this order           01:32 PM, 05th May                     nisamudheen                    Is it available to pickup           01:32 PM, 05th May                     nisamudheen                    Hello           01:35 PM, 05th May                   mayar                   It takes 3-5 days to  be delivered  our team will contact you once your order is ready           01:38 PM, 05th May                   mayar                   Is there anything else i can help you with?            01:39 PM, 05th May                     nisamudheen                    It's store pick up           01:39 PM, 05th May                   mayar                   It takes 3-5 days also           01:42 PM, 05th May                   mayar                   Is there anything else i can help you with?           01:42 PM, 05th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:45 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2518736