Subject: Ticket Assigned - Conversation with heyam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 09:21:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heyam heyam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  heyam Bot:  Hi Heyam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  00201116296059            01:10 PM, 05th May                   mayar                   .مرحبا هيام صباح الخير معك ميار,يسرني أن أساعدك            01:11 PM, 05th May                   mayar                   Hi  Heyam,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:14 PM, 05th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:14 PM, 05th May                   mayar                   Hi Heyam, I have not received a response from you still, please confirm if we are still connected?           01:18 PM, 05th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:21 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2518581