Subject: Ticket Assigned - Conversation with mohammed aizhar alih
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 16:16:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed aizhar alih mohammed aizhar alih                    Bot:  Hi, welcome! Bot:  Hi, welcome! Bot:  Please enter your name Bot:  Please enter your name Customer:  mohammed aizhar alih Bot:  Hi Mohammed Aizhar Alih ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6301878924 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599603076            07:57 PM, 03rd May                   mayar                   Hi Mohammed ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:00 PM, 03rd May                     mohammed aizhar alih                    Order # 6301878924 did not arrive yet too long           08:01 PM, 03rd May                   mayar                   تم إبلاغنا من قبل شريك الشحن انه تمت محاولة الإيصال إليك دون تلقى اي استجابة من قبلك.  يرجى تزويدنا بمعلومات عن العنوان لكي يتم تحديثها (رقم المنزل-الحي-الشارع-المدينة) و تتم خدمتك على اكمل وجه.           08:06 PM, 03rd May                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 00966599603076  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           08:10 PM, 03rd May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:10 PM, 03rd May                   mayar                   Hi Mohammed, I have not received a response from you still, please confirm if we are still connected?           08:14 PM, 03rd May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:15 PM, 03rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2503752