Subject: Ticket Assigned - Conversation with shineesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 16:03:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shineesh shineesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shineesh Bot:  Hi Shineesh ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966503968907            07:39 PM, 03rd May                   mayar                   Hi Shineesh,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:40 PM, 03rd May                     shineesh                    Yes. I need to return my order           07:40 PM, 03rd May                     shineesh                    B           07:40 PM, 03rd May                     shineesh                    I have collected the order from store           07:41 PM, 03rd May                   mayar                   Kindly send us your order number           07:43 PM, 03rd May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:45 PM, 03rd May                     shineesh                    Yes           07:45 PM, 03rd May                     shineesh                    6302352046           07:46 PM, 03rd May                   mayar                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store .  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store . ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.Centrepoint           07:51 PM, 03rd May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:57 PM, 03rd May                   mayar                   Hi Shineesh, I have not received a response from you still, please confirm if we are still connected?           08:00 PM, 03rd May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:02 PM, 03rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2503677