Subject: Ticket Assigned - Conversation with amutha jana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 15:35:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amutha jana amutha jana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amutha jana Bot:  Hi Amutha Jana ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:05 PM, 03rd May                     amutha jana                             07:05 PM, 03rd May                     amutha jana                             07:05 PM, 03rd May                     amutha jana                             07:07 PM, 03rd May                   mayar                   Hi Amutha,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:07 PM, 03rd May                     amutha jana                    Hello,I received the shoes dirty ,in a dirty bag           07:08 PM, 03rd May                     amutha jana                    Check above details           07:08 PM, 03rd May                     amutha jana                    Array for return policy           07:08 PM, 03rd May                     amutha jana                    Arrange for return           07:09 PM, 03rd May                     amutha jana                    Hello           07:09 PM, 03rd May                     amutha jana                    Order number is above mentioned           07:09 PM, 03rd May                     amutha jana                    Helloooooooo           07:09 PM, 03rd May                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrpoint store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrpoint store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:14 PM, 03rd May                     amutha jana                    Helloooooooo           07:15 PM, 03rd May                     amutha jana                    This is online order           07:15 PM, 03rd May                     amutha jana                    Your people usually send someone to collect           07:16 PM, 03rd May                     amutha jana                    I can't visit store that's y order online           07:16 PM, 03rd May                     amutha jana                    Hellooooooo           07:16 PM, 03rd May                     amutha jana                    Check your supervisior           07:17 PM, 03rd May                     amutha jana                    Online orders we don't come to stores and return           07:17 PM, 03rd May                     amutha jana                    Mayor????           07:17 PM, 03rd May                   mayar                   Kindly send me names of the items to create a return request           07:22 PM, 03rd May                   mayar                   We are truly sorry to hear that you have received a dirty product in your recent purchase. This is surely not the experience we want our customers to have when they shop with us. We have created a return for the item and our courier team will contact you soon to arrange the collection.           07:28 PM, 03rd May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:30 PM, 03rd May                   mayar                   Hi Amutha Jana, I have not received a response from you still, please confirm if we are still connected?           07:32 PM, 03rd May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:35 PM, 03rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2503553