Subject: Ticket Assigned - Conversation with sreekumar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 13:58:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sreekumar sreekumar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sreekumar Bot:  Hi Sreekumar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9657273689 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505159774            05:15 PM, 03rd May                     sreekumar                             05:15 PM, 03rd May                     sreekumar                    Your order 9657273689 has been delivered.           05:15 PM, 03rd May                     sreekumar                    But one Long sleeves for spider man dress set was missed           05:16 PM, 03rd May                     sreekumar                    Your order 9657273689 has been delivered. But one Long sleeves for spider man dress set was missed           05:21 PM, 03rd May                   mayar                   Hi Sreekumar ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:22 PM, 03rd May                     sreekumar                    Your order 9657273689 has been delivered. But one Long sleeves for spider man dress set was missed           05:25 PM, 03rd May                     sreekumar                    One Sleeve for spider man dress was missing in the delivery           05:25 PM, 03rd May                     sreekumar                             05:27 PM, 03rd May                     sreekumar                    Delivery package was sealed, but the above picture item , sleeves was missed           05:27 PM, 03rd May                   mayar                   After checking your order, we found out that your order has been delivered completely, including (Sleeve for spider man dress).  If you still believe that the item is missing please contact us again.           05:30 PM, 03rd May                     sreekumar                    I am sure that the sleeves shown in the above picture was missed in the package itself           05:31 PM, 03rd May                     sreekumar                    Myself opened the package & checked thoroughly           05:32 PM, 03rd May                     sreekumar                    How can I raise a complaint for the case ??           05:33 PM, 03rd May                     sreekumar                    This delivery was just within last half an hour, myself received the package, the Spider-Man sleeves was not inside the packet           05:35 PM, 03rd May                     sreekumar                    All my dress In the package , were arranged as sets and were inside plastic covers           05:38 PM, 03rd May                     sreekumar                    Only spider man shirt was not inside plastic cover, and was without sleeves for the same           05:39 PM, 03rd May                     sreekumar                    I don’t required Refund for money, But I required missing sleeves for Spider man dress ( size was 9-10 years)           05:43 PM, 03rd May                     sreekumar                    Could arrange the same?           05:44 PM, 03rd May                   mayar                   We would like to inform you that we have processed the refund of amount (AED 35.47) on (5/3/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:47 PM, 03rd May                     sreekumar                    I don’t required Refund for money, But I required missing sleeves for Spider man dress ( size was 9-10 years)           05:49 PM, 03rd May                   mayar                   For sorry we will not be able to deliver it           05:52 PM, 03rd May                   mayar                   Kindly place a new order           05:52 PM, 03rd May                   mayar                   Is there anything else i can help you with?            05:55 PM, 03rd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:57 PM, 03rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2502980